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Legal business is a combination of skill and managerial decisions of a managing partner, aimed at achieving the goal of a law firm. This business is characterized, in particular, by large volumes of information and routine administrative work; the need for special knowledge for business management; the gap between new practices that require a lot of effort for development, and old, already established practices that have been established; specifics of customer relations. Continue reading
“I fully admit that in five years our refrigerator connected to the Internet will be able to order products for the owners on its own, and the vacuum cleaner will be able to order a self-cleaning filter” (Oleg Malkin, Chairman of the Management Board, Pervy Investitsionny Bank Bank (PINbank).
On December 5, 2014, students and teachers of the Academy had a happy opportunity to listen to a business lecture by Oleg Malkin, Chairman of the Board of PJSC First Investment Bank (PINbank), in the crowded large conference room of the Scientific Library of the NBU. It was organized on the initiative of Olga Afanasyeva, Senior Lecturer, Department of International Economics. The event opened and. about. Rector of the Academy, Professor S.M. Kozmenko: Continue reading
Customer Service: How to Maintain Loyalty
Lawyers’ loyalty to client problems By conducting analytical work to collect information and conduct business training, employees of the Moscow City Collegium of Lawyers Pravex, which provide arbitration services, subscription customer services and others, argue that if you ask lawyers, they actually provide high-quality services and serve their customers “perfectly”, they will always answer: “Of course”, because they are sure that they serve each of their customers better. But when you talk with clients and ask them to give an assessment to the work of the lawyers who serve them, most of them rate the service at three points. Continue reading